Optimus EMR® Implementation and Support Services
- System Hardware and General Features
- Implementation and Training teams for onsite workflow redesign and support
- Guarantee of Customer Success
- Customer Support and Consulting after go live
- System Architecture
- Optimus EMR Hosting Services for Software as a Service (SaaS)
- Security and privacy with full HIPAA Compliance
Hardware and General System Features
- Wireless point-of-care documentation for all disciplines
- Wall mounted Kiosks and mobile PDAs combined for care documentation of ADLs
- Full electronic charting using all compatible computer devices including tablets
- eChart for single-screen access to each resident’s full clinical record
- Resident smart IDs that create accountability
- Smart IDs for staff that support permission-based security and HIPAA
- Survey readiness with real-time 802 and 672 reports
- HL7 interface engine embedded for labs, pharmacies, and hospitals
- Full electronic signatures for all staff with HIPAA and AHIMA compliance
- MD eChart access and order approval remotely with electronic signatures
- EMR resident tracking and clinical content for CCRC campuses
Implementation and Training
We recognize the challenging operating environment of our customers and strive to help each customer be more successful through affordable technology that is properly designed and correctly implemented. Our implementation philosophy is a differentiator and strength of Optimus EMR®. To accomplish our mutual goals, the Optimus EMR® implementation team becomes a part of each customer’s team through comprehensive consulting and training methods that are delivered by the Optimus implementation professionals both on-site and off-site.
An intense four phase on-site/off-site initial training course for CNAs, nurses, therapists, and all other system users. Expert assistance with workflow re-engineering and internal policies and procedures
Our Guarantee of Customer Success
The Optimus EMR® "Guarantee of Customer Success" ensures customer satisfaction through implementation, and a commitment post implementation to each customer that it will realize the many financial and operational benefits of the Optimus EMR® System. We feel so strongly about customer satisfaction that if the customer is dissatisfied for any reason at the end of implementation, it may reject the installation and terminate the future contract services.
Customer Support and Consulting after "go live"
Our customer commitment includes an assigned system integration specialist (SIS), who provides monthly and as-needed counsel and advice to help customers optimize system utilization, audit results, accelerate user expertise, and train staff on new modules as necessary. The monthly meetings help with best practices that lead to operating improvements, better surveys, and the ultimate realization of the maximum ROI.
Our 24-hour, 7-days-a-week help desk is staffed with highly trained and knowledgeable personnel to properly support the clinical staff using this true EMR application.
Optimus EMR® delivers its industry-leading EMR application in a browser-based, Microsoft .NET architecture. This architecture combines the rich functionality of the mature Optimus EMR® System with the flexibility and power of the web, delivering unparalleled performance and lower total cost of ownership. The Optimus EMR® System’s user-friendly and intelligent screens can be securely accessed from any computer with a browser.
The Optimus EMR® system architecture is the perfect next-generation technology for organizations and chains all of sizes. Optimus EMR® has engineered a unique safety or "redundancy" feature into the Optimus EMR® System by employing an optional "Evergreen Appliance" in the facility to ensure continued system operation by clinical staff even in the event of a prolonged internet outage. This is an important and unique feature only available with the Optimus EMR® System. Optimus EMR® understands that with a true EMR system, the facility cannot "go down" or revert to paper records. We allow mission-critical activities to continue even in the absence of a live internet connection, thus preventing the facility from having to go back to paper and possibly lose important data and the related reimbursement.
Optimus EMR Hosting Services and Software as a Service (SaaS)
Optimus EMR® offers complete application hosting services, including remote access, data backups, redundancy for mission-critical application support, and disaster recovery services, which eliminates the need for the facility to maintain a complicated and expensive IT environment.
Optimus EMR® utilizes a SAS 70 Type II certified data center for its hosting services. The actual hosting services are provided by a third party from multiple sites, with complete redundancies for connectivity, power, HVAC, and operation.
The Optimus EMR® System has been completely designed to function as a service. This is very important in today’s operational environment and will become more important in the future. SaaS allows each subscriber or end user to obtain the functionality of the most powerful and robust solution at the lowest possible cost. In the SaaS delivery model, the cost of technology ownership and maintenance is substantially reduced.
Security with HIPAA and HITECH Compliance
Secured access through the unique smart staff ID two part sign-on process allows managers to grant permission-based access and functional controls that are fully compliant with HIPAA and HITECH regulations and provide a complete audit trail with electronic signatures. For medical providers and their electronic medical record systems, the starting point for the security and privacy of medical records and compliance is adhering to HIPAA/HITECH requirements and good business practices. Optimus EMR® has gone to great lengths to ensure full compliance with applicable regulations plus the American Health Information Management Association’s (AHIMA) standards and recommendations for electronic signatures and maintaining electronic medical records. We have prepared and planned for the latest additions to security and privacy requirements as contained in the American Recovery and Reinvestment Act.
Additionally, all incoming and outgoing data messages are coded and encrypted for protection against any possible network intrusion. This also applies to all wireless communications within the facility environment.