 |
Our Guarantee of Success and Customer Support
Our implementation and support philosophy is a differentiation and a strength of Optimus EMR. To accomplish
our mutual goals the Optimus EMR team becomes a part of each customer’s team through comprehensive
consulting and training methods that are supported by on-site visits and support after the installation.
These implementation and support services include:
· An intense Four Phase onsite training course for CNAs, nurses, therapists, and all other System Users
· Assistance with work flow redesign
· Online technical support
· A System Integration Consultant that provides monthly onsite advice to optimize system utilization,
audit results, accelerate user expertise, and train staff on new modules as necessary
The Optimus EMR “Guarantee of Success” ensures customer satisfaction through implementation and after, with the
Company’s commitment to each Customer that they will realize the many benefits of the Optimus EMR System.
Technical Consulting
Complete technical consulting visits are done on-site by one of our
highly trained and certified professional. They will evaluate your entire
infrastructure, review all environmental factors and publish detailed
recommendations back to you. They will help guide the installation process
and all data conversion and integration projects along side your IT professionals.
They will also provide all staging and configuring activities, including systems
integration for “Go Live”.
Workflow Consulting
Work closely with our trained project managers and industry clinicians to establish
a workflow for you operations. Every facility is different and no two integrations
are the same. Allow our experts to give you a blend of system expertise and long
term care understanding as you reengineer your charting standards.
Our team will work closely with you to help evaluate your current processes and help
design new ones specifically focused on your operations.
Implementation
Our implementation and support philosophy is a differentiation and a strength of Optimus EMR. To
accomplish our mutual goals the Optimus EMR team becomes a part of each customer’s team through
comprehensive consulting and training methods that are supported by onsite visits and support after
the installation.
These implementation and support services include:
· An intense Four Phase onsite training course for CNAs, nurses, therapists, and all other System Users
· Order Management (New, Edit, DC, Hold)
· Status (Pending, On Hold, Received, Cancelled, Completed) Anything short of this full commitment will result in operational difficulties and prolonged struggles.
Top 
Training
The OptimusEMR System touches all areas of clinical care. The training involves
every level of care giver and provides focused training for the different
disciplines within your organization. This includes management training,
technical support training, and Quality Assurance training.
Top
Field Support
Change management is an ongoing process and takes place over an extended
time frame. We recognize this dynamic and commit an industry and system
expert to your team for the life of the contract. A Field Support
Representative (FSR) will visit your facility every month for the first
six months after you “go live” and then quarterly after that.
Top
Technical Support
The OptimusEMR Response Center operates 7x24x365 24 hours a day. It is governed
by a comprehensive Service Level Agreement, clearly outlining the details of
support. The response center operates in a multi-tiered environment, covering
everything from basic Return Merchandise Authorization, training related issues,
and detailed trouble shooting and resolution. Our Response Center also has a
direct line to our Engineering and Hosting departments.
Top
|
|
