
	As our customers join us in setting the standard for clinical and EMR solutions in post-acute care, we recognize the need to set a NEW standard for customer service and support. Operating 24 hours per day, 365 days per year, the Optimus EMR Response Center is the hub of our “hub and spoke” support organization. As the hub, the response center becomes your central point of contact for the support of your Optimus EMR System. The Response Center Specialist will triage your call and route your issue to the appropriate “spoke” of support. The spokes include: Accounting department – for Return Merchandise Authorizations and supply reorder Clinical Training – for training related issues Field Support – for system usage and change management guidance Optimus EMR Response Center – for detailed trouble shooting and resolution of technical issues Engineering – for system change requests and bug determination and correction Our various levels of staff can provide training and support right to your desktop 24 hours per day through a number of our web based tools. This remote access allows the Optimus EMR personnel to fulfill your support request in the shortest amount of time. Contact the Optimus EMR Response Center: Phone (888) 617-2457